How do I identify fraudulent inquiries?

Although fraud is extremely rare on our site, it is important to be aware of the risks:
‘Phishing’ is the practice of sending emails that appear to be from a valid source in an attempt to obtain sensitive information (e.g., logins/passwords, banking information) for fraudulent purposes. An email may be suspicious if:

  • The email was sent to your private email account, and not your vacation rental account.
  • It has incorrect grammar, poor or inaccurate spelling, or the overly formal use of English (although you may, in fact, receive inquiries from users whose first language is not English).
  • The sender requests an immediate rental and/or payment or wants to use a bank transfer or wire transfer.
  • The email was sent to your private email account, and not your vacation rental account.

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